Merely policy clients? citizen agency during street-level policy implementation and public service delivery
Por um escritor misterioso
Descrição
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Building trust in government
Full article: Street-Level Bureaucrats' Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration
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E-government service quality, perceived value, satisfaction, and loyalty: evidence from a newly emerging country, Journal of Public Policy
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Citizen-centric government
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Creating value-led futures, Public Value in Public Service Transformation : Working with Change
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Administrative Sciences, Free Full-Text
![Merely policy clients? citizen agency during street-level policy implementation and public service delivery](https://i1.rgstatic.net/publication/351811771_Street-level_Bureaucrats_and_Policy_Entrepreneurship_When_Implementers_Challenge_Policy_Design/links/617ef41ba767a03c14da25d8/largepreview.png)
PDF) Street-level Bureaucrats and Policy Entrepreneurship: When Implementers Challenge Policy Design
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Street-Level Bureaucracy 1 - Steve Adami PA 715 Citation: Lipsky Michael 2010 . Street Level Bureaucracy: Dilemmas of the Individual in Public
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A New Approach to Strategy for Government Agencies
Street-Level Bureaucracy and the Analysis of Urban Reform - Michael Lipsky, 1971
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Full article: Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
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Citizen-centric government
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A New Approach to Strategy for Government Agencies
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Administrative Sciences, Free Full-Text
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Building trust in government
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