Working with tickets – Zendesk help
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Creating a ticket on behalf of the requester – Zendesk help
Lesson 1: From support requests to tickets – Zendesk help
Zendesk Integration- 123FormBuilder Knowledge Base
Managing tickets in bulk – Zendesk help
How to merge Zendesk tickets
Create monthly Zendesk tickets automatically
Lesson 2: Organizing tickets and users – Zendesk help
Using the Zendesk Integration and External Ticket Support – Shortcut Help Center
Zendesk Tutorial - Ticket Lifecycle - How Zendesk Statuses Work
Accelerating your Zendesk customer support response times by 50% and meeting support SLAs, by Vishwa Krishnakumar, Zenduty
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